I don’t even know if updating these drivers are what will get this drive to connect and stay connected, but given that the drivers are 10 years old I’m thinking maybe doing so will help, if there are newer ones I haven’t located. They would keep multiplying in Task Manager, not shutting down, it was a pain to remove them all. The thing is even though it says there are no new drivers, Device Manager says the drivers for my processors are listed as being ten years oldĪre there really no new drivers? Also, I installed a bunch of diagnostic/assistive apps from and I swear they acted like viruses or something. Here is the report I get when I scan my system on the Intel site:
I do know that there are a lot of apps out there claiming to fix the issue but don’t and are riddled with viruses/adware.Īnyway, today it happened again (drive decided to leave from Windows Explorer), and I again did some troubleshooting… I came across advice to “update chipset drivers for USB for windows 10 from the manufacturer’s website.” I have Intel Driver & Support Assistant 19.10.42.4 installed and it claims there are no new drivers needed. Some claim there is a known bug in Intel's chipset system software that is causing the issue, but I don't know. I've done a lot of searches for the issue online and found a lot of reports for similar problems, especially with Windows 10 and older Western Digital devices. When it works it works great, no weird noises, no problems, but sometimes it just stops responding and disappears out of Windows Explorer like I said for days. Nothing I do once it decides to stop showing up in Windows Explorer gets it back, not disabling/uninstalling and re-enabling/re-installing it in Device Manager, not rebooting, not changing the port, nothing.
I have a Western Digital 6TB external hard drive that just decides to take leave every few days/weeks/months and reconnect again whenever it feels like it, usually 2-3 days later.
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